What does my order status mean?
1. Processing - Your order is successfully placed. Please wait while we try to gather the items for your order.
2. Fulfilled - all your order items have been gathered and shipped from Korea. Please wait while it reaches USA.
3. Shipping soon - your items have reached us and will be shipped to you soon.
4. Shipped - Your order has been shipped and will reach you soon.
5. Delievered - Your order has been delievered.

How can I order custom merch?
For custom images on unofficial merch, please email us at support@us.kpopmerch.in

Why does some of my order get cancelled?
Orders which can no longer be fulfilled are cancelled automatically. This happens when you have ordered an item but it is no longer available.

What happens when my pre-paid order gets cancelled?
If your order is cancelled and you have already paid for it, then the amount goes to your account on website as store credit.
You can use this to place another order. The store credit does not expire and hence you can use it anytime.
When you do a transaction on our website, the payment gateway company charges us a transactional fee. We do not take this fee from you and hence it is not mentioned in your bill. To save us the transactional fee the next time you want to place a pre-paid order, the amount is sent to your account as store credit.
If you still wish to get the amount back to your bank account, please send us an email.

Is there any discount option?
When you order more than 5 official items, you get 5% off on your cart subtotal.
When you order more than 10 official items, you get 10% off on your cart subtotal
For unofficial merch, discount is only for bulk orders. The minimum quantity for bulk order for unofficial merch is 25 pieces. For bulk order on unofficial merch, please contact us at info@us.kpopmerch.in

What is points and how can I use them?
When your order is successfully delivered, you receive points equivalent to your order subtotal. You can use these points to get discount coupons.
Points once used are removed from your account.
Points are not given for cancelled or RTO’D orders.

How can I give feedback?
If you want to give feedback on our service, please write to us at support@us.kpopmerch.in with your order number or fill the Contact Us form on the website.
You can also send feedback to us via our diffrent SNS platforms and your feedback will be shared.